Refund & Delivery Policy
Refund & Delivery Policy
Last updated: August 7, 2026
This covers when refunds and refills apply, when they don't, and how delivery works. Every case is reviewed manually.
30-day refill checklist
Eligibility at a glance
| Situation | Outcome |
|---|---|
| Count dropped within 30 days of completed delivery | Eligible for review |
| Original profile, post, reel, or video is still public | Required |
| Username and destination link are unchanged | Required |
| Account, post, or video was deleted or made private | Not eligible |
| Link or username changed after delivery | Not eligible |
| Order was only partially delivered | Undelivered portion reviewed for refund |
Eligibility does not mean an automatic refill or refund. Send the original order details so the delivery record and current public count can be reviewed.
Partial Delivery
If we can only deliver part of your order, contact us and we will review the case with our delivery team. A refund for the undelivered portion will be issued once confirmed. Partial orders are not eligible for refill — only the delivered amount carries any applicable guarantee.
No Refund: Wrong Link
If the link you provided was incorrect and we were unable to detect this before delivery started, no refund applies. Always double-check your link before confirming an order.
No Refund: Account or Post Changed After Delivery
If the account was deleted, made private, or the username was changed after delivery completed, no refund or refill is available. The service was delivered to the link you provided.
30-Day Refill Guarantee
Standard, non-trial SURGEORA services include a 30-day refill guarantee. If an eligible delivered count drops within 30 days after delivery is marked complete, contact us with your order details and we will review and refill the eligible drop at no extra cost. Trial orders do not include refills. Refills are not available if the account was changed, made private, restricted, or deleted after delivery.
How Refunds Are Issued
Approved refunds are returned via the same payment method used for the order. Processing time depends on the payment provider. For crypto payments, you will need to provide a wallet address for the refund — crypto transactions cannot be reversed. We do not issue refunds to a different method without prior agreement.
Delivery Times
Delivery estimates are shown at order time. They are estimates, not guarantees. Followers, likes, and comments typically arrive within a few hours. Views may take up to 24 hours. Shares and some services can take 2 to 4 days. Controlled Delivery is spread across several days by design.
Significant Delays
If your order has not started more than 48 hours beyond the estimate, contact us at hello@surgeora.com with your order details. We will investigate and resolve it — either by completing the order or issuing a refund.
Contact
For a refill, email hello@surgeora.com within 30 days after delivery is marked complete. For a refund or delivery issue, contact us as soon as possible and no later than 30 days after the expected delivery date. Include your payment method, the public link, the service ordered, the quantity, and a description of the issue.